People's Voice Survey: Survey on the Swiss healthcare system
What is the aim of the study?
The aim of People’s Voice Survey is to understand how adolescents, adults, and migrants in Switzerland perceive and experience the Swiss health care system. We focus especially on confidence in the system, access to care, affordability, and experiences during health visits. The study also examines whether there are inequalities between different population groups.
Why is this important?
Health system reforms should be informed by the people who use – or need – health services. Currently, there is limited data on how people in Switzerland, especially adolescents and migrants, experience the health system. By collecting this information, we can help policymakers identify gaps and improve the quality, fairness, and people-centeredness of care.
Who can participate in the study?
The study includes:
- Adolescents aged 15–19 living in Switzerland
- Adults aged 20+ living in Switzerland
- Recent migrants (aged 15+) who moved to Switzerland 1–10 years ago from Ukraine, Afghanistan, or Eritrea
In order to conduct a representative survey, we are working with the Federal Statistical Office (FSO). Potential participants were selected at random from the FSO's sample register and contacted by mail by the study team. The legal basis for this is Article 45, paragraph 2 of the Ordinance on Federal Statistics (SR 431.011).
How does the study work?
This is a national survey conducted online or by mail (with options for paper or phone participation). Participants answer questions about their experiences with health care, such as how confident they feel about receiving and affording care, how often they use services, and how they experienced their most recent visit. The survey is anonymous, voluntary, and takes only a short time to complete.
How do I personally benefit from this?
You may benefit by having the opportunity to share your perspective and contribute to improving the Swiss health care system. While there is no direct medical benefit, your input can help shape policies and services to better meet people’s needs.
What will be the result of the study?
The results will provide national data on confidence, satisfaction, and experiences with the Swiss health system. Findings will be published in scientific journals, shared with policymakers, and presented for stakeholders. Fully anonymized data will also contribute to international comparisons of health system performance.
Who can I contact if I have questions?
Please contact us at pvs@swisstph.ch if you have any questions.